Privacy Policy

DB Montreal

Information on the Handling of Personal Data

Thank you for visiting DB Montreal. Protecting your personal data is something we take seriously. This Privacy Policy explains how we collect, use and protect your personal information when you use our website. Personal data refers to any information that can be used to identify you personally.

1. Data Controller

The data controller responsible for processing personal data on this website, in accordance with applicable data protection laws including the General Data Protection Regulation (GDPR), is:

DB Montreal Email: info@dbmontreal.com

The data controller is the entity that determines the purposes and methods of processing personal data.

2. Website Security

To protect your information and ensure secure communication, this website uses SSL/TLS encryption. You can recognize an encrypted connection by the "https://" in your browser's address bar and the lock symbol next to it. We do not use automated decision-making or profiling that produces legal effects or significantly affects users.

3. Data Collection When Visiting Our Website

When you browse our website for informational purposes only, certain technical data is automatically collected by your browser and transmitted to our server. This includes pages visited, date and time of access, amount of data transferred, referring URL, browser type, operating system and IP address where applicable anonymized. This data is processed based on our legitimate interest in ensuring the stability, security and functionality of our website. It is not used to identify individuals and is not shared unless there are indications of unlawful use.

4. Cookies

Our website uses cookies to enhance your experience and enable certain functions. Cookies are small text files stored on your device. Some cookies are session based and deleted automatically after your visit. Others remain stored on your device and allow us to recognize your browser on future visits.

Cookies may collect technical information such as browser data, approximate location and IP address. Persistent cookies are automatically deleted after a defined period. They are used to simplify processes such as saving items in your shopping cart. Where cookies involve the processing of personal data, this is done either to fulfill contractual obligations or based on our legitimate interest in providing a user friendly website.

We may also work with third party service providers who place cookies on your device. You can manage cookie settings through your browser preferences, though disabling cookies may limit certain website functionality. On your first visit you will be asked to consent to non essential cookies via a cookie banner, and you can update your preferences at any time.

5. Contacting Us

If you contact us via email or a contact form, personal data is collected solely for the purpose of responding to your inquiry. The legal basis for this processing is our legitimate interest in communication. If your inquiry relates to a contract, processing is based on contract fulfillment. Your data will be deleted once your request has been fully handled, unless legal retention obligations apply.

6. Customer Accounts and Contract Processing

When you create a customer account or place an order, we collect personal data necessary to process your purchase. You may request deletion of your customer account at any time by contacting us at info@dbmontreal.com. After contract completion or account deletion, your data will be retained only as required by law and then securely deleted.

7. Email Marketing

Newsletter Subscription

If you subscribe to our newsletter, we will send you updates and offers by email. Subscription requires your explicit consent through a double opt-in process. We store your email address, IP address and subscription timestamp to ensure compliance and prevent misuse. You can unsubscribe at any time using the link in any newsletter or by contacting us directly. Upon unsubscribing your data will be removed unless further lawful use applies.

Marketing Emails to Existing Customers

If you have previously purchased from us, we may send you emails about similar products based on our legitimate interest. You may object at any time and we will immediately stop sending such communications.

8. Order Processing and Payments

Your personal data is shared with shipping providers and payment processors only as necessary to fulfill your order. Payments may be processed via providers such as PayPal or Klarna. Payment data is shared only as required to complete transactions. Payment providers may conduct credit checks where applicable and their data processing practices are governed by their own privacy policies.

9. Review Requests

With your consent, we may send a one time email requesting a review of your purchase. You may withdraw your consent at any time.

10. Social Media

Our website includes social media buttons such as Facebook and Instagram, using privacy friendly embedding methods. No direct connection to social networks is established unless you click on the button. Once clicked, you interact directly with the respective platform under their own privacy policies.

11. Online Advertising and Analytics

We use advertising and analytics tools such as Google Analytics, Google Ads and Facebook Pixel to improve our marketing and website performance. IP anonymization is enabled where applicable. Data is processed based on consent or legitimate interest. You can opt out of tracking via your browser settings or through the relevant provider opt out tools.

12. Retargeting and Remarketing

We may use remarketing services to show relevant ads across platforms. Cookies are used for this purpose and you can disable this through your ad settings or available opt out tools.

13. Your Rights

You have the right to access your personal data, correct inaccurate data, request deletion, restrict or object to processing, receive your data in a portable format, withdraw consent at any time and file a complaint with a supervisory authority. If you object to data processing for marketing purposes, your data will no longer be used for that purpose.

14. Data Retention

Personal data is stored only as long as legally required or necessary for contractual purposes. After retention periods expire, data is securely deleted.

15. Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please do not hesitate to get in touch.

Email: info@dbmontreal.com