Refund Policy

DB Montreal

Order Confirmation and Policy Agreement

By placing an order on the DB Montreal website, you confirm that you have read, understood and agreed to this Return and Refund Policy.

Completing a purchase means that you have reviewed and accepted our return conditions and timeframes, agree to follow the return procedure outlined below, and acknowledge that in the case of a payment dispute or chargeback, this policy and all related order records may be used as supporting documentation.

Returns

If you are not completely satisfied with your purchase, you may request a return for eligible items within 30 days of delivery, provided the conditions below are met.

Return Eligibility

To qualify for a return, items must be unused, unworn and unwashed, and returned in their original condition and packaging. Only standard inspection and handling should have taken place. Return shipping and handling costs are the responsibility of the customer.

Once we receive your return, it will be reviewed and processed within 7 business days. We reserve the right to decline returns that show signs of wear, misuse or damage not caused by us.

How to Request a Return

To initiate a return, email us at info@dbmontreal.com within 30 days of delivery. Please include your order number, your reason for return, photos of the item if it is damaged or defective, and your full name and shipping address. Wait for return approval and instructions before sending anything back.

Please do not ship items without prior authorization as unauthorized returns may be refused. We strongly recommend using a tracked shipping service and keeping proof of shipment until your return is fully completed.

Defective or Damaged Items

If your order arrives damaged or with a manufacturing defect, please contact us within 2 days of delivery at info@dbmontreal.com. Include your order number, a short explanation of the issue and clear photos or a short video showing the problem.

Once the issue has been verified we may offer a replacement depending on availability and the nature of the defect. In some cases returning the item may not be required. Replacement items are generally processed within 7 to 14 business days.

Lost, Refused or Unclaimed Orders

If your package appears to be lost in transit, contact us with your order number and tracking information and we will assist with a courier investigation and arrange a replacement or refund if the loss is confirmed.

If a package is refused, unclaimed or returned due to an incorrect address provided at checkout, a fee of 35 CAD will be deducted from your refund to cover administrative and shipping costs.

Cancellations and Right of Withdrawal

Under Canadian consumer protection guidelines, you may withdraw from your purchase within 30 days of receiving your order. Orders cannot be cancelled once they have been shipped. If your order is already in transit you may initiate a return after delivery. To request a cancellation before shipment, email info@dbmontreal.com as soon as possible. Return shipping costs remain the responsibility of the customer.

Chargebacks and Disputes

If there is an issue with your order, we encourage you to contact us first so we can resolve it quickly and fairly. In the event of a chargeback or payment dispute, we may submit relevant documentation to the payment provider, including order confirmation, shipping and tracking details, and email communication and submitted images. Filing a chargeback without prior contact may delay resolution and may affect future purchasing eligibility.

Important Information

All approved returns must be shipped to our central fulfillment warehouse. Return shipping costs are not covered by DB Montreal. We are not responsible for customs delays or clearance issues. Hygiene sensitive items returned in used or unsanitary condition will not be accepted. Returns are not free and shipping and handling fees apply.

Contact Us

If you have any questions about this Return and Refund Policy, our team is happy to help.

Email: info@dbmontreal.com